Terms & Conditions

GENERAL TERMS

The webpage www.jadevtales.com includes an electronic shop, which is the online presence of the company under the name JADEVTALES. The company’s head office is located in JADEVTALES endeavours to provide a first-class customer service on a daily basis. The creation of this particular e-shop signifies the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company’s products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.

JADEVTALES gives attention to the direct and satisfactory customer service, operating constantly in a responsible manner on the course of its business activity and cultivating trust between the company and its customers.
The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations.
Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.

ITEM TO BE SOLD
Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product.

ORDER OF PRODUCTS AND CONSUMER PROTECTION
Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.

PRIVACY POLICY
In order to perform any transaction through the JADEVTALES e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address.
Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006

ORDER OF PRODUCTS AND CONSUMER PROTECTION
Making an order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (that is if you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; our company reserves the right to claim from supervisors or guardians any order made by legally incapacitated persons.

PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:
You need to fill in the special form with the necessary data in order to enter into the sales agreement. You also need to unreservedly accept the sales agreement terms and the terms of use by clicking the “ACCEPT” button, as shown online to all users of our website.
To facilitate payment for those who wish to buy products from our e-shop, www.jadevtales.com offers the following payment methods:

By charging your credit card.
Charging of credit card takes place on the date the procedure of dispatching of products begins. You can use any credit/debit/prepaid card from Visa, MasterCard, Maestro and American Express.

It is important to specify necessarily a phone number and a valid e-mail address.

Moreover in case of technical issues JADEVTALES can cancel online orders that were completed in wrong prices.

NOTE: Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements for which our company shall bear no liability.

SECURITY

JADEVTALES has taken all necessary precautions in order to guarantee the best possible security for your data.If you choose to pay by credit card you will be redirected to the safe electronic environment of Alpha Bank e-Commerce to fill the number, the expiry date of the card and the three digit security code of the card.

SHIPPING

We user Skynet WorldWide Express to deliver your products. Shipping costs are calculated through the processing of your order.

RETURN/REFUND POLICY

WITHDRAWAL: You have the right to return the entire order or part of it without being obliged to tell us why you wish to return goods within 14 working days from the date you receive it. In this case it only charges the direct cost of returning goods. If the reason for your return far in the wrong company committed to assume the cost of returning the product.
You are obliged to send the product in perfect condition in which you received it without that has violated the packaging and confirming that the special labeling of the product have not been removed. In addition, you must include the sales receipt. The return will be accepted only upon approval of the company.

CHANGES IN MARKETS THAT HAVE HELD FROM OUR E-SHOP IS CHANGED ONLY THROUGH ELECTRONIC STORE.
In case of refund and depending on how you chose to pay for your order and how to prepare the return, the refund will be completed within eight days from the date we receive the products. If the return plea alleges an error of the company JADEVTALES bound to send back to the courier address you’ve set for receipt of the order at its own expense. If the consumer wishes to return his order without the company’s fault then the shipping costs are borne by the customer. Once the product leaves you, the JADEVTALES receive within 2-3 business days for returns within Greece and via GENERAL POST or within 5-6 business days for returns from abroad via UPS. If you choose other shipping companies, we cannot provide any guarantee for delivery times of the products back to us. After you receive the product, we will process your request and inform you by e-mail about how to process the over 6-7 days. The JADEVTALES wanted to offer you the best possible service gives you the right to ask any of your complaint electronically by filling out our contact form found here.

REPLACEMENT RIGHT
The company cannot provide replacement right. If the consumer wants to change the product concerned is obliged to return to the company and the realization of a new order. If the return alleges an error of the company the return cost burdens the latter. (Return Features: a) credit b) refund)

ANALYSIS GUIDE RETURN
A prerequisite is that the product in its original packaging and in the same pristine condition in which you received it along with the sales receipt and including special markings product (tags).
The kind that return should be accompanied by a completed “return form” you will find here within the exclusive deadline of fourteen (14) days.