Return and refund policy

WITHDRAWAL
You have the right to return the entire order or part of it without being obliged to tell us why you wish to return goods within 14 working days from the date you receive it. In this case it only charges the direct cost of returning goods. If the reason for your return far in the wrong company committed to assume the cost of returning the product.

You are obliged to send the product in perfect condition in which you received it without that has violated the packaging and confirming that the special labeling of the product have not been removed. In addition, you must include the sales receipt. The return will be accepted only upon approval of the company.

CHANGES IN MARKETS THAT HAVE HELD FROM OUR E-SHOP IS CHANGED ONLY THROUGH ELECTRONIC STORE.

In case of refund and depending on how you chose to pay for your order and how to prepare the return, the refund will be completed within eight days from the date we receive the products. If the return plea alleges an error of the company JADEVTALES bound to send back to the courier address you’ve set for receipt of the order at its own expense. If the consumer wishes to return his order without the company’s fault then the shipping costs are borne by the customer. Once the product leaves you, the JADEVTALES receive within 2-3 business days for returns within Greece and via GENERAL POST or within 5-6 business days for returns from abroad via UPS. If you choose other shipping companies, we cannot provide any guarantee for delivery times of the products back to us. After you receive the product, we will process your request and inform you by e-mail about how to process the over 6-7 days. The JADEVTALES wanted to offer you the best possible service gives you the right to ask any of your complaint electronically by filling out our contact form found here.

REPLACEMENT RIGHT
The company cannot provide replacement right. If the consumer wants to change the product concerned is obliged to return to the company and the realization of a new order. If the return alleges an error of the company the return cost burdens the latter. (Return Features: a) credit b) refund).

ANALYSIS GUIDE RETURN
A prerequisite is that the product in its original packaging and in the same pristine condition in which you received it along with the sales receipt and including special markings product (tags).
The kind that return should be accompanied by a completed “return form” you will find here within the exclusive deadline of fourteen (14) days.